Refund Policy
Effective date: August 2026 · Aslam Mobiles, Saundatti
Why No Cash Refunds?
As a local mobile retail store, each device is sourced, tested, and prepared before sale. We invest time in ensuring quality at the point of purchase. Our exchange policy is designed to protect customers against genuine defects while keeping our prices competitive for everyone.
What We Offer Instead
7-Day Exchange
Genuine manufacturing defects found within 7 days qualify for a free device exchange.
In-Store Repair
For issues arising after the exchange window, we offer repair services at fair rates.
Direct Support
Call or WhatsApp us directly — we resolve issues personally, not through automated systems.
Warranty Cover
All devices come with a checking warranty period. See our Warranty Policy for details.
COD Orders — Refusal at Delivery
For Cash on Delivery orders, if you refuse delivery without a valid reason, the return shipping cost will be charged to you. Repeated refusals may result in COD being unavailable for future orders from the same address.
Damaged in Transit
If a product arrives visibly damaged during shipping, please take a photo immediately, refuse the parcel, and contact us within 24 hours. Transit damage cases are handled on priority and a replacement will be dispatched at no cost to you.
Have a Concern?
We are a local business and we take every customer seriously. If you are unhappy with your purchase, reach out to us directly — we will do our best to make it right.
📍 Near Gourishankar Medicals, Saundatti
Store hours: 9:00 AM – 9:00 PM, Monday to Sunday